Does Talki integrate with Telegram natively?

Yes. Talki has a native Telegram bridge — not a third-party plugin. Support agents handle Telegram conversations directly inside Talki with zero lag.

What does Talki AI do?

Talki uses Gemini to automatically answer customer messages using a knowledge base built from your website. Agents also get one-click conversation summaries showing the issue, current status, and recommended next action.

Does Talki support multiple languages?

Yes. Talki integrates DeepL to automatically translate every incoming customer message into the agent's language. Agents can also translate their replies before sending. 12+ languages supported.

How does Talki compare to Intercom or Crisp?

Unlike Intercom or Crisp, Talki has a native Telegram bridge, AI auto-replies, built-in DeepL translation, and backend data integration out of the box — not as expensive add-ons.

Changelog

What’s shipped

Every release, every improvement. Updated as we ship.

v0.10.0

LatestMay 17, 2026

GIPHY integration with quick presets, message read receipts, full Telegram media passthrough, auto image compression, and a close-ticket modal with farewell messages.

GIPHY Picker with Quick Presets

Agents send GIFs directly from helpdesk and widget. Quick-tag presets (Hello, Bye, Thank you, Working on it, Fixed, Sorry) for one-click communication. Masonry two-column grid with search and trending.

Message Read Receipts

Every agent message shows Sent or Read beneath the timestamp — updated in real time via WebSocket. Agents know the moment a customer has seen their reply.

Full Telegram Media Passthrough

Photos, videos, audio, voice, documents, stickers, and animated GIFs now flow in both directions between Telegram and the Talki helpdesk. MIME-aware routing to the correct Telegram API method.

Close Ticket Modal

Resolving a ticket opens a modal where agents can write a farewell message, pick a GIF, or both. Farewell is sent before the status change — last thing the customer sees is a human sign-off.

Resolved Ticket UX

Widget shows a resolved banner when a ticket is closed. New messages from the customer open a fresh ticket instead of reopening the resolved one.

→GIPHY integration in helpdesk and widget with quick-tag presets
→Message read receipts — Sent / Read with real-time WebSocket updates
→Telegram photos, videos, audio, voice, documents, stickers, animated GIFs — both directions
→Close ticket modal — optional farewell message + GIF before resolving
→Farewell message always sent before status change system event
→Resolved ticket banner in widget with "open new ticket" prompt
→Automatic image compression (Canvas, max 1920px, JPEG 85%) on upload
→System messages bold key terms — status labels and Talki Assistant highlighted
→Widget header fake-glass effect with noise grain and primary color tint
→OG banner wired for correct social preview
→Mark-read API endpoints for both agent and visitor sides
→Bug fix: text and GIF both visible when sent together
→Bug fix: Telegram animated GIFs correctly delivered as video/mp4
→Bug fix: file data included in real-time WebSocket visitor events

Read full release notes →

v0.9.0

ReleaseMay 11, 2026

AI-powered summaries, real-time translation, backend data integration, and a smarter widget. The most feature-packed release to date.

AI Assistant for Agents

Talki Assistant reads the full conversation and delivers a structured summary in one click — issue, current status, next action. No more re-reading 30-message threads.

Built-in DeepL Translator

Every message has a one-click translate button. Agents can also translate their reply before sending. 12+ languages out of the box.

Backend Data Integration

Connect your backend and surface customer data — plan, status, orders — directly in the context panel. No tab-switching.

Improved Agent Interface

Cleaner inbox, faster navigation, height-fixed dashboard on 2K/4K monitors, instant state reset on ticket switch.

Smarter Widget

More customisation options, better conversation scenarios, noticeably more polished end-user experience.

→Talki Assistant AI summary — issue, status, next action in one click
→DeepL translation on every incoming customer message
→One-click reply translation before sending
→Language selector (12+ languages) in composer toolbar
→Translations cached per message, reset on ticket switch
→Backend Data Integration panel in ticket context rail
→Improved ticket inbox — no scroll-to-input on navigation
→Dashboard height fixed — no overflow on 2K/4K monitors
→New ticket actions, improved search and filters
→Better notifications system
→Faster performance across the board
→Bug fixes and stability improvements

Read full release notes →

v0.8.0

ReleaseApril 26, 2026

Deeper Telegram integration, improved widget with ticket status, smoother auth and onboarding, stronger infrastructure — 50+ commits.

Native Telegram Integration

Webhooks, ticket command handlers, topic title sync, Unicode emojis on topics and logs, full Telegram bridge DB migration.

Improved Support Widget

Detailed ticket status, loading skeletons, built-in help center link, and a more refined widget UI.

Authentication & Onboarding

Onboarding redirect waits for auth and server readiness. New global server status overlay surfaces backend issues immediately.

Stronger Infrastructure

Controller updates, expanded Telegram API call logging, refreshed Telegram settings, new My Team page.

→Enhanced Telegram integration and webhook handling
→Telegram ticket command handlers and topic fixes
→Unicode emojis for topics and log updates
→Telegram API call logging and topic title sync
→Enhanced widget with detailed ticket status and improved UX
→Telegram bridge DB migration
→New "My Team" page and widget loading skeleton
→Cookie preferences UI and updated toggle styles
→Global server status overlay and event emission
→Delayed onboarding redirect until auth & server ready

Read full release notes →

Want to know what’s coming? See the roadmap.