Talki Blog
Customer support guides & strategy
Guides, comparisons, and strategies from the Talki team.
Talki 0.10.0 — GIFs, Read Receipts, Telegram Media & More
GIPHY picker with quick presets, message read receipts, full Telegram media passthrough, auto image compression, and a close-ticket modal with farewell GIFs. The most agent-focused release yet.
How to Add Live Chat to Your Telegram Bot
Connect your Telegram bot to a real support inbox. Agents handle conversations from one dashboard, AI handles the routine ones automatically.
How to Set Up AI Auto-Reply for Customer Support
Routine questions eat 40-60% of support ticket volume. Here is how to let Gemini handle them automatically — using your own website content as the knowledge base.
How to Handle Telegram and Web Chat from One Inbox
Two separate support workflows for website chat and Telegram bot creates gaps. Here is how to merge them into a single shared inbox with one agent dashboard.
Talki 0.9.0 — Smarter Support. Better Experience.
AI-powered conversation summaries via Gemini, built-in DeepL translation for every message, improved agent interface, backend data integration, and a smarter widget. The biggest Talki release yet.
Talki 0.8.0 — Smarter Support, Stronger Integrations
Version 0.8.0 brings deeper Telegram integration, an improved support widget with detailed ticket status, smoother authentication and onboarding, and stronger infrastructure across the platform — 50+ commits.
How to Do Customer Support on Telegram (Complete Guide for B2B Teams)
Telegram has 900M+ active users. If your customers are on Telegram, your support should be too. Here is everything a B2B support team needs to know to run great Telegram support — without losing your mind.
Zendesk vs Talki for Gaming Companies: An Honest Comparison
Zendesk is the default choice for most teams. But gaming companies have specific needs — player profiles, payment context, Telegram — that generic helpdesks handle poorly. Here is how they compare.
Why Payment Context is the Missing Layer in Your Customer Support
When a player contacts support about a failed transaction, your agent opens three tabs: helpdesk, payment dashboard, CRM. That context-switching costs 2+ minutes per ticket. Here is why it matters and how to fix it.
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