Does Talki integrate with Telegram natively?

Yes. Talki has a native Telegram bridge — not a third-party plugin. Support agents handle Telegram conversations directly inside Talki with zero lag.

What does Talki AI do?

Talki uses Gemini to automatically answer customer messages using a knowledge base built from your website. Agents also get one-click conversation summaries showing the issue, current status, and recommended next action.

Does Talki support multiple languages?

Yes. Talki integrates DeepL to automatically translate every incoming customer message into the agent's language. Agents can also translate their replies before sending. 12+ languages supported.

How does Talki compare to Intercom or Crisp?

Unlike Intercom or Crisp, Talki has a native Telegram bridge, AI auto-replies, built-in DeepL translation, and backend data integration out of the box — not as expensive add-ons.

Talki 0.8.0 — Smarter Support, Stronger Integrations

Highlights

Improved Support Widget

Detailed ticket status information and a smoother experience for your users — including loading skeletons, a built-in help center, and refined widget UI.

Authentication & Onboarding

Onboarding redirect now waits for auth and server readiness. Owner-only routes wait for auth before redirecting. New global server status overlay surfaces backend issues immediately.

Deeper Telegram Integration

Native webhook handling, ticket command handlers, topic title sync, Unicode emojis on topics and log updates, plus full Telegram bridge DB migration.

Stronger Infrastructure

Controller updates, expanded logging of Telegram API calls, refreshed Telegram settings layout, and a new "My Team" page with navigation.

What's new

→Enhanced Telegram integration and webhook handling
→Added Telegram ticket command handlers and topic fixes
→Use Unicode emojis for topics and log updates
→Log Telegram API calls and update topic titles
→Enhanced support widget with detailed ticket status and improved UX
→Add Telegram bridge DB migration
→Add Telegram integration (DB, API, webhook)
→New "My Team" page and widget loading skeleton
→Cookie preferences UI and updated toggle styles
→Global server status overlay and event emission
→Delayed onboarding redirect until auth & server ready

…and dozens more improvements & fixes.

Why it matters

Telegram is now a first-class channel inside Talki — not a plugin. Webhooks, commands, topics, and logging all live natively, so your agents get the same context and tooling they have on every other channel.

The widget changes target the part users actually feel: knowing where their ticket stands. Detailed status removes the "is anyone there?" doubt that drives repeat messages and CSAT drops.

Try Talki 0.8.0

Native Telegram, payment context, gaming profiles. 7-day free trial — no card required.

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