Does Talki integrate with Telegram natively?

Yes. Talki has a native Telegram bridge — not a third-party plugin. Support agents handle Telegram conversations directly inside Talki with zero lag.

What does Talki AI do?

Talki uses Gemini to automatically answer customer messages using a knowledge base built from your website. Agents also get one-click conversation summaries showing the issue, current status, and recommended next action.

Does Talki support multiple languages?

Yes. Talki integrates DeepL to automatically translate every incoming customer message into the agent's language. Agents can also translate their replies before sending. 12+ languages supported.

How does Talki compare to Intercom or Crisp?

Unlike Intercom or Crisp, Talki has a native Telegram bridge, AI auto-replies, built-in DeepL translation, and backend data integration out of the box — not as expensive add-ons.

Talki 0.9.0 — Smarter Support. Better Experience.

Highlights

AI Assistant for Agents

Talki Assistant reads the entire conversation and delivers a structured summary in one click — issue, current status, and the exact next action. No more re-reading 30-message threads to get context. Agents jump in already knowing what matters.

Built-in DeepL Translator

Every customer message now has a one-click translate button. Agents can also translate their own reply before sending. Support 12+ languages out of the box — English, Russian, German, French, Spanish, Ukrainian, Chinese, Japanese, and more. Language barrier removed.

Improved Agent Interface

Cleaner ticket list, faster navigation, better focus. The inbox no longer jumps to the input on load, ticket switching is instant with state reset, and the dashboard is now height-constrained so nothing bleeds off-screen on large monitors.

Backend Data Integration

Connect your own backend and surface customer data — plan, status, orders, subscriptions — directly in the helpdesk context panel. No tab-switching. Everything an agent needs is in one place.

Smarter Widget

More customisation options, better conversation scenarios, and a smoother end-user experience. The widget now handles more edge cases and feels noticeably more polished.

What's new

→Talki Assistant AI summary — issue, status, next action in one click
→DeepL translation on every incoming customer message
→One-click reply translation before sending
→Language selector (12+ languages) in the composer toolbar
→Translations cached per message, reset on ticket switch
→Improved ticket inbox — no scroll-to-input on navigation
→Instant state reset (messages, translations, draft) on ticket switch
→Dashboard height fixed — no overflow on 2K/4K monitors
→Backend Data Integration panel in ticket context rail
→More from your tickets — unread counts, tabs, real-time updates
→New ticket actions and improved search and filters
→Better notifications system
→Faster performance across the board
→Bug fixes and stability improvements

Why it matters

Support speed is won or lost in the first 30 seconds of a conversation. When an agent opens a ticket, they need context immediately — not after reading a wall of messages, not after switching to a translation tool, not after pinging a colleague who handled it last time.

0.9.0 attacks all three of those friction points at once. The AI summary gives instant context. The built-in translator removes the language barrier without leaving the dashboard. And the backend data panel means payment status, plan details, and order history are right there — no tabs, no copy-pasting IDs.

The result: faster first response, fewer escalations, and agents who actually enjoy using their tools.

And more

⚡Faster performance

🎫New ticket actions

🔍Improved search & filters

🔔Better notifications

🛡️Bug fixes & stability

Try Talki 0.9.0

AI summaries, real-time translation, backend data integration. 7-day free trial — no card required.

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