Customer support,
built different

Native Telegram bridge

Not a plugin. Talki connects directly to your Telegram bot — every message, every topic, every command handled natively inside the dashboard. Agents never leave one interface.

AI that actually helps

Gemini 2.5 auto-answers customer messages using a knowledge base built from your site. For complex tickets, agents get one-click summaries: issue, status, next action — no re-reading thread history.

Real-time translation

DeepL translates every incoming message automatically. Agents can translate their reply before sending. 12+ languages, zero friction. Language is no longer a barrier.

Backend Connect

One HMAC-signed webhook from your backend surfaces full customer context — plan, orders, payment status, custom fields — right in the ticket panel. No tab-switching, no copy-pasting IDs.

Built for speed

WebSocket real-time sync keeps every conversation instant. Support tools should never be the bottleneck — Talki is not.

Embeddable widget

Drop one HTML snippet on any site. Works on Webflow, WordPress, Shopify, React, plain HTML. Full-screen on mobile out of the box. Fully customisable — colors, position, welcome message, macros.