Talki Docs
Everything you need to integrate Talki into your product — widget embed, channels, REST API, webhooks, and AI configuration.
Quick start
Install the widget on any website in 5 minutes. No framework required.
Get started →Widget embed
Full config reference — colors, position, identity, welcome message, events.
Widget docs →Email channel
Receive support emails as tickets. Connect via forwarding or Mailgun webhook.
Email setup →Telegram inbound
Let customers message your Telegram bot — tickets appear in Talki instantly.
Telegram setup →Backend Connect
Surface customer plan, MRR, and custom fields in every ticket via HMAC webhook.
Read guide →REST API
Programmatic access to tickets, messages, and organizations.
API reference →Webhooks
Get notified on ticket events. Verify signatures with HMAC-SHA256.
Webhooks →AI Assistant
Configure AutoPilot, build your knowledge base, tune AI reply behavior.
AI docs →How Talki fits together
Channels are how customers reach you — email forwarding, a Telegram bot, or the embeddable chat widget on your website. Each channel creates tickets in your Talki inbox.
Backend Connect enriches every ticket with real-time customer data from your own database — plan, MRR, order status, custom fields — without any UI changes on your side.
Webhooks push ticket lifecycle events to your infrastructure so you can trigger automations, update CRMs, or feed your analytics pipeline.
The REST API lets you create and manage tickets, post messages, and read org data programmatically for deeper integrations.
AI Assistant answers customer questions automatically using a knowledge base you build from your website and docs — zero configuration needed to get started.
Something missing? Email us or message us on Telegram.