Comparison

Talki vs Crisp

Crisp is a solid live chat tool. Talki ships AI auto-replies, DeepL translation, and native Telegram as core features — not premium add-ons. Here is how they compare.

FeatureTalkiCrisp
Native Telegram integration
Direct bot bridge, built-in
Paid add-on (Unlimited plan)
AI auto-replies (knowledge base)
Gemini 2.5 — your site content
Crisp AI — paid add-on
Built-in translation
DeepL, 12+ languages, included
Not built-in
Backend data integration
HMAC-signed webhook, custom fields
Via Crisp SDK
One-click conversation summary
Issue, status, next action
Not available
Embeddable web widget
One HTML snippet
Widget available
Mobile app for agents
Web only
iOS and Android apps
Free trial — no card required
7-day free trial
Free tier (2 agents)

Based on publicly available information. Last updated May 2026.

Where Talki wins

Translation included — not sold separately

Crisp doesn't include translation. Talki integrates DeepL on every conversation out of the box. Every incoming message is auto-translated, and agents can translate replies with one click.

AI summary in one click

When a conversation goes long, agents click one button and get: the issue, current status, and recommended next action. Crisp doesn't offer this.

Telegram without an upgrade

Crisp's Telegram integration requires the Unlimited plan. In Talki, Telegram is built-in and available on every plan.

Where Crisp wins

Mobile app for agents

Crisp has native iOS and Android apps. Talki is web-only — agents use the browser-based dashboard.

Larger ecosystem

Crisp has more third-party integrations and has been on the market longer with a broader customer base.

Bottom line

Choose Crisp if you need mobile apps or a large existing integration library. Choose Talki if you want AI auto-replies, DeepL translation, and Telegram support without paying for add-ons.

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