Telegram customer support,
done right
Connect your Telegram bot to Talki and handle every conversation from one inbox. Native integration — not a plugin. Set up in under two minutes.
What you get
Native bot bridge — not a plugin
Talki connects directly to your Telegram bot via the official API. Every message, forum topic, and bot command is handled inside your Talki inbox. No third-party middleware, no lag.
One inbox for Telegram and web
Web widget conversations and Telegram messages land in the same inbox. Agents handle everything in one place — no switching between apps.
AI auto-replies on Telegram too
Gemini answers routine Telegram messages automatically using your knowledge base. Only the complex tickets reach your agents.
Auto-translation with DeepL
Every Telegram message is automatically translated. Agents reply in their language — DeepL handles the rest. 12+ languages out of the box.
Real-time sync, zero delay
WebSocket sync keeps Telegram conversations as instant as your web chat. Messages appear in the dashboard the moment they are sent.
Full customer context
When a Telegram ticket opens, Talki pulls customer data from your backend — plan, order history, custom fields — right into the ticket panel.
How to set up
Create or connect your Telegram bot
Use BotFather to create a bot, or connect an existing one. You just need the bot token.
Paste the token in Talki Settings
Go to Settings → Telegram in your Talki dashboard. Paste your bot token. That's the setup.
Incoming messages appear instantly
Every message sent to your bot creates a ticket in your Talki inbox. Agents reply from the dashboard — customers receive the reply in Telegram.
FAQ
Do I need a new Telegram bot?
No. You can connect your existing Telegram bot to Talki. If you don't have one yet, BotFather creates one in under a minute.
Does Talki use Telegram webhooks or polling?
Talki uses Telegram webhooks for instant message delivery. No polling — messages arrive in your inbox with no delay.
Can multiple agents handle Telegram tickets?
Yes. Any number of agents can handle Telegram tickets. Tickets are assigned just like web widget conversations — manually or via round-robin.
Will customers know they are talking to a support platform?
No. Customers interact with your Telegram bot as normal. Talki is invisible infrastructure.
Does AI auto-reply work on Telegram?
Yes. Gemini auto-replies work on Telegram messages the same way they work on web widget conversations.
Ready to add Telegram to your support?
7-day free trial. No credit card required where offered.
Get started free