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18 articles across 6 topics
Getting started
Telegram
Widget setup
AI & automation
AI auto-replies with knowledge base
Gemini answers customer messages automatically using your site content. Set up in Settings → AI.
Conversation summaries
One-click AI summary of any conversation: Issue, Status, and Action in three lines.
Create custom macros
Slash commands that let agents trigger bulk actions. Configured in Admin → Widget Setup.
Auto-translation with DeepL
Every message is translated automatically. Agents see both the original and translation.
API & integrations
Find your API key and Organization ID
Go to Admin → API Keys. Keep your secret key server-side only.
Backend Connect — enrich customer profiles
When a chat opens, Talki calls your backend to pull user data into the operator view.
REST API overview
Tickets, messages, customers, analytics. Authentication with Bearer token.