Question 1

Does Talki integrate with Telegram natively?

Accepted Answer

Yes. Talki has a native Telegram bridge — not a third-party plugin. Support agents handle Telegram conversations directly inside Talki with zero lag.

Question 2

What does Talki AI do?

Accepted Answer

Talki uses Gemini to automatically answer customer messages using a knowledge base built from your website. Agents also get one-click conversation summaries showing the issue, current status, and recommended next action.

Question 3

Does Talki support multiple languages?

Accepted Answer

Yes. Talki integrates DeepL to automatically translate every incoming customer message into the agent's language. Agents can also translate their replies before sending. 12+ languages supported.

Question 4

How does Talki compare to Intercom or Crisp?

Accepted Answer

Unlike Intercom or Crisp, Talki has a native Telegram bridge, AI auto-replies, built-in DeepL translation, and backend data integration out of the box — not as expensive add-ons.