Does Talki integrate with Telegram natively?

Yes. Talki has a native Telegram bridge — not a third-party plugin. Support agents handle Telegram conversations directly inside Talki with zero lag.

What does Talki AI do?

Talki uses Gemini to automatically answer customer messages using a knowledge base built from your website. Agents also get one-click conversation summaries showing the issue, current status, and recommended next action.

Does Talki support multiple languages?

Yes. Talki integrates DeepL to automatically translate every incoming customer message into the agent's language. Agents can also translate their replies before sending. 12+ languages supported.

How does Talki compare to Intercom or Crisp?

Unlike Intercom or Crisp, Talki has a native Telegram bridge, AI auto-replies, built-in DeepL translation, and backend data integration out of the box — not as expensive add-ons.

How to Set Up AI Auto-Reply for Customer Support (with Knowledge Base)

How AI auto-replies work

Modern AI auto-reply systems do not use template matching or keyword triggers. Instead, they use large language models (like Gemini or GPT) combined with a knowledge base — a body of content that tells the AI what your product actually does, what your policies are, and how to answer common questions.

When a customer sends a message, the AI searches the knowledge base for relevant content, then generates a natural reply. The customer gets an accurate, conversational response — usually faster than any human agent could type.

What makes a good knowledge base

The quality of AI auto-replies depends entirely on the quality of the knowledge base. Good sources:

→Your documentation and help center articles
→Your pricing page (exact plan names, feature differences, limits)
→Your FAQ page
→Your product feature pages
→Your terms and refund policy

Bad sources: internal wiki pages with informal tone, pages with outdated information, pages with competitor comparisons you don't want surfaced.

Step 1 — Connect your site as a knowledge base

In Talki, go to Settings → AI. Enter your website URL. Talki crawls your site and indexes the content. The crawl takes a few minutes depending on site size.

You can add specific URLs if you only want certain pages indexed — for example, only your docs and pricing page.

Step 2 — Enable AI auto-replies

Toggle AI auto-replies on. From this point, Gemini reads every incoming customer message and checks it against your knowledge base. If it finds a relevant answer with enough confidence, it replies automatically. If not, the ticket goes to your agents.

Step 3 — Review and tune

For the first week, review AI replies in the inbox. Look for:

→Correct answers — the AI found the right content and replied accurately
→Missing answers — the AI said it could not help, but the answer exists on your site (add that content to the knowledge base)
→Wrong answers — the AI replied with outdated or incorrect info (update the source page)

What the AI will and will not handle

AI handles well

FAQs, how-to questions, pricing questions, feature availability, documentation lookups, policy questions (refunds, shipping, account limits).

Route to agents instead

Account-specific issues (wrong charge, account hacked, specific order problem), anything requiring action on your backend, emotional or escalated conversations.

AI conversation summaries — for tickets that do reach agents

When a ticket does escalate to a human, the agent should not have to read a 20-message thread to understand what happened. Talki's one-click summary reads the full conversation and returns three lines: the issue, the current status, and the recommended next action.

This cuts agent ramp-up time from 3-5 minutes to under 30 seconds.

Try AI auto-replies free

7-day trial, no card required. Knowledge base setup takes under 5 minutes.

Get started free →