Does Talki integrate with Telegram natively?

Yes. Talki has a native Telegram bridge — not a third-party plugin. Support agents handle Telegram conversations directly inside Talki with zero lag.

What does Talki AI do?

Talki uses Gemini to automatically answer customer messages using a knowledge base built from your website. Agents also get one-click conversation summaries showing the issue, current status, and recommended next action.

Does Talki support multiple languages?

Yes. Talki integrates DeepL to automatically translate every incoming customer message into the agent's language. Agents can also translate their replies before sending. 12+ languages supported.

How does Talki compare to Intercom or Crisp?

Unlike Intercom or Crisp, Talki has a native Telegram bridge, AI auto-replies, built-in DeepL translation, and backend data integration out of the box — not as expensive add-ons.

How to Unify Telegram and Web Chat in One Support Inbox

The two-inbox problem

Most businesses that run both a website chat and a Telegram bot end up with two separate workflows. The website chat goes into one tool, Telegram messages go into another (or nowhere — someone manually checks the bot). Tickets fall through. Response times suffer. Agents waste time context-switching.

The fix is a unified inbox: one place where every conversation — regardless of where it started — lands, gets assigned, and gets resolved.

What a unified inbox looks like in practice

→Customer messages from your website widget and from your Telegram bot arrive in the same queue
→Each conversation shows the channel it came from (web or Telegram) but is handled identically
→Agents reply from one composer — the message is delivered to the right channel automatically
→Ticket status (open, assigned, closed) is tracked across both channels in one view
→Reporting includes all channels — you see total ticket volume, not split numbers

How to set it up with Talki

Embed the web widget

Copy the Talki snippet from Settings → Widget and paste it before the closing </body> tag on your site. Works on any platform — Webflow, WordPress, Shopify, React, plain HTML.

Connect your Telegram bot

Go to Settings → Telegram. Paste your bot token (from BotFather). Talki sets up the webhook automatically. Takes 30 seconds.

Invite your team

Add agents from Settings → Team. Assign them to conversations manually, or let round-robin routing handle it automatically.

Enable AI for routine questions

Set up a knowledge base in Settings → AI. Gemini auto-replies to routine questions on both web and Telegram. Only complex tickets reach your agents.

Translation across channels

If your customers speak multiple languages — common for Telegram communities that span many countries — DeepL translation becomes essential. Talki translates every incoming message automatically, regardless of channel. Agents see the original message and the translation side by side.

This is especially useful when your Telegram audience is more international than your website visitors. Support teams that previously needed multilingual agents can operate in a single language with translation handling the rest.

What to watch for

→Telegram messages arrive faster — customers expect near-instant replies. Make sure AI auto-replies are enabled so the queue does not grow
→Some ticket types come exclusively from one channel — check your reporting after two weeks to see if patterns emerge
→Telegram forum topics create one thread per customer — this maps naturally to tickets, so nothing special is needed

Unify your inbox today

Web widget + Telegram in one inbox. 7-day free trial, no card required.

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