Does Talki integrate with Telegram natively?

Yes. Talki has a native Telegram bridge — not a third-party plugin. Support agents handle Telegram conversations directly inside Talki with zero lag.

What does Talki AI do?

Talki uses Gemini to automatically answer customer messages using a knowledge base built from your website. Agents also get one-click conversation summaries showing the issue, current status, and recommended next action.

Does Talki support multiple languages?

Yes. Talki integrates DeepL to automatically translate every incoming customer message into the agent's language. Agents can also translate their replies before sending. 12+ languages supported.

How does Talki compare to Intercom or Crisp?

Unlike Intercom or Crisp, Talki has a native Telegram bridge, AI auto-replies, built-in DeepL translation, and backend data integration out of the box — not as expensive add-ons.

How to Add Live Chat to Your Telegram Bot (Customer Support Setup)

Why add live chat to Telegram?

Telegram is where a huge chunk of digital-first customers already are. If your bot only sends automated messages, you're leaving real support conversations in dead air. When a customer has a problem — a payment issue, a delivery question, a refund request — they want a person, not another auto-response.

Adding live chat to your Telegram bot means customers stay in the app they already use, while your agents handle tickets from a proper support dashboard. No more forwarding screenshots or digging through Telegram groups.

What you need

→A Telegram bot (existing or new — created via BotFather)
→A support platform that supports native Telegram integration
→At least one agent who will handle incoming conversations

This guide uses Talki. The steps for the Telegram side are the same regardless of which platform you use.

Step 1 — Get your Telegram bot token

Open Telegram and search for @BotFather. Send /newbot to create a new bot, or /mybots to access an existing one. Copy the API token — it looks like 123456789:AABBCCddEEFFggHHIIjjKKLLmmNNoo.

Step 2 — Create a Talki account

Sign up at talki.tech/login. Create a Support Organization — this is the workspace your agents will use. Invite team members from Settings → Team.

Step 3 — Connect your bot

Go to Settings → Telegram in your Talki dashboard. Paste the bot token from Step 1 and save. Talki configures the Telegram webhook automatically — no extra steps needed.

Step 4 — Test it

Send a message to your Telegram bot from any Telegram account. Within a few seconds, that message should appear as a new ticket in your Talki inbox. If you do not see it after 10 seconds, check that the bot token was entered without extra spaces.

Step 5 — Reply and close

Click the ticket in Talki. Type your reply in the composer at the bottom. Hit send. The customer receives your reply in Telegram instantly. When the issue is resolved, set the ticket status to Closed.

Optional: add AI auto-replies

Once the Telegram connection works, you can enable AI auto-replies. Go to Settings → AI. Add your website URL as the knowledge base source. Gemini will start auto-answering routine Telegram messages — FAQs, pricing questions, how-to queries — based on your site content.

Only conversations the AI cannot resolve land in your agents' inbox. Routine tickets never require human time.

What else you can do

→Enable DeepL translation — every Telegram message is auto-translated for your agents
→Use agent macros — slash commands in the composer that trigger bulk actions
→Connect your backend — surface customer data in the ticket panel via Backend Connect
→Set up round-robin assignment — tickets are distributed evenly across available agents

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